Privacy Policy

Leengwa ("we", "us") runs leengwa.com and is responsible for the information described in this policy.

• Account details — your email address and password (stored hashed), or your Google account email and name if you sign in with Google.
• Profile information — display name, username, avatar, country, the languages you speak and are learning, bio, and anything else you choose to add to your profile.
• Content you create — rooms you host, room chat messages, private messages, and files you share in rooms.
• Activity — rooms you join and how long you stay, follows, achievements, ratings, and reports you make or receive. We use this for features like the leaderboard, achievements and room analytics.
• Technical data — basic device and browser information and IP address (and the approximate country it points to), used to keep the service secure and working. This includes a random device identifier your browser stores for us (no personal information in it).
• Messages to us — anything you send through the contact or bug-report forms.

Voice in rooms is streamed live between participants through our real-time audio provider. We do not record room audio. Anyone in a room can hear you while you are speaking, so please don't share anything you wouldn't want others to hear.

• To run Leengwa: create your account, show your profile, connect you to rooms and deliver messages.
• To keep the community safe: review reports, enforce our Terms, and prevent abuse, spam and fraud. To stop banned users from coming back on new accounts, we link accounts that use the same device identifier, the same email inbox, or the same IP address. An account linked by device or email to a banned account may be banned automatically; a shared IP address is only shown to our moderators for review, since many people can share one.
• To provide paid tiers and the features that come with them.
• To answer your questions and fix bugs you report.
• To send notifications inside the app, such as room reminders and moderation notices.

We don't sell your personal information, and we don't use it for third-party advertising.

Your public profile (display name, username, avatar, country, languages, tier, badges and achievements) is visible to other users. Messages you post in a room chat are visible to people in that room. Private messages are visible to you and the person you're talking with.

Like all content on Leengwa, rooms and private messages are stored on our servers, and Leengwa may access them where needed to keep the platform safe, enforce our Terms, or comply with the law.

• Private messages are deleted automatically after a retention period that depends on the sender's tier (from 2 days on the free tier up to 20 days on the highest tiers). Unfollowing someone removes your message history with them.
• Moderation records (such as warnings and bans), and the device identifiers, IP addresses and email addresses used to link accounts, are kept for as long as needed to keep the community safe.
• The rest of your account data is kept while your account is active. You can delete your account in Settings → Account: it is hidden right away and permanently deleted after 30 days (signing in before then cancels the deletion). An account can't be deleted while it is banned. Database backups that may still contain it are overwritten within 14 days after that.

We use trusted providers to run Leengwa — for hosting, database and file storage, real-time voice, sign-in with Google, and payment processing. They process data only on our behalf and only as needed to provide their service. Payment card details are handled by our payment processor and never stored by Leengwa.

• You can edit most of your profile at any time in Settings.
• You can block users, unfollow people, and delete conversations from your inbox.
• You can delete your account yourself in Settings → Account. You can also ask us for a copy of your data, or to correct it, by contacting us. Depending on where you live, you may have additional rights under local law.

We protect your data with access controls on our database, encrypted connections, and hashed passwords. No system is perfectly secure, so please use a strong, unique password.

Leengwa is not intended for children under 13, and we don't knowingly collect information from them. If you believe a child under 13 has created an account, please let us know.

We may update this policy from time to time. When we make important changes, we'll let you know in the app. The date at the top shows when it was last updated.

Questions about privacy? Reach us through the contact form.